Questions? We respond within 24 hours.
+1(831) 373-3778
1123 WELLINGTON CT
SALINAS, CA 93906
United States
At Bidroid Accessories, we are dedicated to providing exceptional customer service. Whether you have questions about a product, need help with an order, want to initiate a return, or have a technical inquiry, our support team is here to help. We respond to all inquiries within 24 hours during business days.
Questions about order status, tracking, changes, or cancellations. Include your order number for faster assistance.
Need to return an item or request a refund? Visit our Return & Refund Policy page or contact us with your order details.
Questions about product specifications, compatibility, availability, or installation guidance.
Concerns about delivery times, tracking, damaged packages, or lost shipments. See our Shipping Policy for details.
Our customer support team is available during the following hours:
We respond to all inquiries within 24 hours during business days. Inquiries submitted on weekends or holidays will be answered on the next business day.
For order-related inquiries, please include your order number, the product name, and a clear description of your issue. For product questions, include the product name or a link to the product page.
Orders can be cancelled or modified within 12 hours of placement, provided they have not yet shipped. Contact us as soon as possible. For full details, see our Return & Refund Policy.
Once your order ships, you will receive a shipping confirmation email with your tracking number and a link to track your package. You can also contact us with your order number for a status update.
If you receive a damaged or incorrect item, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a free replacement or full refund. See our Return & Refund Policy for details.
When you contact us, any personal information you provide (name, email, phone number, message content) is used solely to respond to your inquiry and resolve your issue. We do not share your information with third parties except as necessary to fulfill your request. For full details, see our Privacy Policy.
The information provided through our contact channels is for general informational purposes only and does not constitute legal, technical, or professional advice. Bidroid Accessories is not liable for any decisions or actions taken based on information provided through customer support communications. Product specifications, availability, and policies are subject to change without notice.