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Return & Refund Policy

Last updated: July 2026

Return Policy Overview

At Bidroid Accessories, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. This policy outlines eligibility, procedures, and timelines for returns, exchanges, and refunds.

Return Window

You may request a return within 30 days from the date of delivery. Returns requested after the 30-day window will not be accepted. The return window applies to all products unless otherwise stated on the product page.

Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

  • Unused condition: The product must be unused, unworn, and in the same condition that you received it
  • Original packaging: The product must be in its original packaging, including all boxes, tags, manuals, accessories, and protective materials
  • Proof of purchase: A valid order number, receipt, or proof of purchase is required
  • Complete product: All components, accessories, cables, and documentation included with the product must be returned
  • No installed items: Items that have been installed, assembled, or modified cannot be returned

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Used, installed, or assembled products
  • Products damaged by misuse, abuse, negligence, or improper installation
  • Products returned without original packaging or with missing components
  • Gift cards and promotional items
  • Products marked as "final sale" or "non-returnable" on the product page
  • Products returned outside the 30-day return window

How to Initiate a Return

  1. Contact us: Email info@bidroid.shop with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive authorization: We will review your request and send return instructions, including a return shipping address and Return Authorization (RA) number, within 1-2 business days.
  3. Pack securely: Pack the item(s) in their original packaging with all accessories and documentation. Include a copy of your order confirmation or the RA number inside the package.
  4. Ship the return: Send the package to the address provided in your return instructions. We recommend using a trackable shipping service, as we are not responsible for packages lost in transit.

Please do not send your return without first contacting us and receiving a Return Authorization number. Unauthorized returns may be refused.

Return Shipping Costs

  • Customer-paid returns: If the return is due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.
  • Free returns for our errors: If the item arrived damaged, defective, or was the wrong product sent due to our error, we will cover the full cost of return shipping. We will provide a prepaid return label in these cases.
  • Original shipping: Original shipping charges are non-refundable except in cases where the return is due to our error or a defective product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please follow these steps:

  1. Report within 7 days: Contact info@bidroid.shop within 7 days of delivery. Include your order number, a description of the issue, and photos of the damaged or incorrect item and its packaging.
  2. Verification: We will review your report and respond within 1-2 business days with instructions for a replacement, exchange, or full refund.
  3. Resolution options: Depending on the situation, we will offer one of the following at no cost to you:
    • A full refund (including original shipping) without requiring a return
    • A free replacement shipped immediately
    • A full refund upon return of the item (with prepaid return label provided)

We are committed to making this process as hassle-free as possible. Do not discard damaged items or packaging until we have confirmed the resolution.

Refund Processing

  • Inspection: Once we receive your returned item, we will inspect it within 2-3 business days to confirm it meets the return eligibility criteria.
  • Refund approval: After inspection, we will notify you by email whether your refund has been approved or denied. If denied, we will explain the reason and return the item to you (at your expense if the return was ineligible).
  • Processing time: Approved refunds are processed within 5-7 business days from the date of approval.
  • Payment method: Refunds are issued to the original payment method used for the purchase (credit card, debit card, PayPal, etc.). We cannot refund to a different payment method.
  • Bank processing: After we issue the refund, your bank or payment provider may take an additional 3-10 business days to post the credit to your account. This timeframe is controlled by your financial institution and is outside our control.
  • Partial refunds: In some cases, partial refunds may be issued for items returned with missing components, damaged packaging, or signs of use that do not meet full eligibility criteria.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process above and place a new order for the desired product. This ensures faster processing and availability of the replacement item.

Order Cancellation Policy

  • Before shipping: You may cancel your order free of charge if it has not yet been shipped. Contact us as soon as possible at info@bidroid.shop with your order number. If the order has not been dispatched, we will cancel it and issue a full refund within 5-7 business days.
  • After shipping: If your order has already been shipped, it cannot be canceled. You will need to follow the standard return process once the item is delivered. Return shipping costs will apply unless the return is due to our error.
  • Processing window: Cancellation requests must be received within 12 hours of placing the order to ensure we can intercept it before shipping. Orders are typically processed and shipped within 1-2 business days.

Late or Missing Refunds

If you have not received your refund after the expected processing time, please take the following steps:

  1. Check your bank account or payment account again — refund posting times vary by financial institution.
  2. Contact your bank or credit card company — there may be processing delays on their end.
  3. Contact your payment provider (e.g., PayPal) to check the refund status.
  4. If you have done all of the above and still have not received your refund, contact us at info@bidroid.shop and we will investigate.

Legal Disclaimer

This Return & Refund Policy is provided for informational purposes and is subject to change without notice. Bidroid Accessories reserves the right to make the final determination on all return and refund requests. Refund eligibility is assessed on a case-by-case basis in accordance with this policy and applicable consumer protection laws. Nothing in this policy limits any statutory rights you may have under applicable federal or state law.

Contact Us

If you have any questions about our return or refund process, please contact us:

  • Email: info@bidroid.shop
  • Phone: +1(831) 373-3778
  • Address: 1123 Wellington Ct, Salinas, CA 93906, United States

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, and will respond to your inquiry within 24 hours.